SOLUTIONS

GOVERNMENT WINDOW PROVIDES COMPREHENSIVE PAYMENT SOLUTIONS FOR ALL TYPES OF GOVERNMENT AGENCIES INCLUDING:

Court

Utilities

Taxes

Mobile / Text Payments / Tablet / Text2Pay

Email and text reminders, with easy ability to:
review account, due date, amount due, and make payment.

Recurring Payments

Citizens will also have the ability to create a secure login to:

Store bills or accounts, eliminating need to search every time.
Store payment methods, eliminating need to enter every time.
Make recurring payments or setup auto-payments.

WEB / Online Payments

Easy, Convenient, secure, and consistent online payment portal.
Works on ALL devices that support the major web browsers.
Can be integrated with city/county website with same look and feel.
Customizable to match your business rules, forms, and processes.
User can search & pay (integrated) or enter & pay (non-integrated).

BENEFIT
Greatly increases collections, revenue, and citizen satisfaction.

IVR / Phone Payments

Government Window provides city/county with a toll-free IVR phone number.
City/County adds an option on their phone system to route caller to IVR system or says IVR phone number as part of voice message.
IVR callers use touch tone phone to get information or make payment.
Supports both English and Spanish with access to live Government Window operators.
IVR uses same business rules and process as WEB/Online payments.
Includes options for text-based notifications/receipts.

BENEFIT
Proven to reduce informational calls into the city/county by up to 40%.

POS / Walkup Payments

Simple and secure Point of Sale (POS) solution for walkup payments.
Easy-to-install, USB-based card readers are provided at no cost.
Easy-to-use card readers accept all major credit/debit cards.
Window clerk finds or enters item to pay, swipes card, prints receipt.
Back office systems can be automatically updated with payment info.

BENEFIT
Eliminates all POS costs (i.e. merchant fees, chargebacks, equipment).

Customer Portal

Government Window's real-time Customer Portal allows your staff to access all of your payment-related data and functions in one place - anytime, anywhere, on any device. Based on user privileges, you can:

View graphical dashboards with real-time payment statistics
Run customizable reports
Access payment receipts and history
Download payment data to Excel or PDF
Process POS/Walkup payments
Void and/or refund payments
Manage user access, blocked accounts, and eStore products

Citizen Portal

Government Window's Citizen Portal allows your citizens to more easily initiate recurring payments as follows:

Create secure online login/profile
Manage email/text alert preferences
Store bills/accounts to eliminate need to search every time
Store payment methods to eliminate need to enter every time
View outstanding balances for all saved bill/accounts
Make recurring payments or setup auto-payments

E-Billing

GW's E-billing capabilities brings a new level of user-friendly access to:

Elect to get bill reminders via text or email
View bills, pay, and view bill history
Create/schedule one-time or recurring payments

Increasing use of E-billing continues the cost-savings for Government Agencies with reduction in printing, paper costs, envelopes and postage.